Shipping Policy

Shipping & Payment Policy

We have created all solutions for payment and shipment overseas. All purchases are processed within one working day. In rare cases due to stock availability or large quantities requested, the shipping process may take one to three working days. The charges of shipping are automatically calculated as you process through the checkout steps.

It is easy to make a purchase with Saudi Dates Online Store. Browse the site via the product categories, i.e., dates, Gifts, dates products, etc. Click on your preferred item, select the size and click “Add to Cart”. Your chosen product will appear in your shopping cart. Continue shopping by clicking on the next product category you wish to search. When you are all set to place your order, go to the checkout option. Go after the simple prompt to finish the checkout process.


Our website offers various payment methods. We accept payments using all major credit and debit cards, SADAD, and Paypal.


Do I have to set up a user account?

You are not required to have an account to make an order in Saudi Dates Online Store. However, if you register with us, you will have a complete host of supplementary profits, for example:

  • To review your past orders.

  • Add previous orders products to your cart as well as emailing things to associates for their suggestion.

  • Preview fresh collections as well as receive emails on our most recent news.

  • Save your address and card details for a faster shopping experience when you visit us next time.

  • Produce a delivery address book in order to make the process of gifting super simple.


Will my data be confidential?

We take data protection very seriously at Saudi Dates Online Store. The information you provide us through our website is stored on secure servers. Any money transactions carried out on our website, will be encrypted via Secure Socket Layer tools. Your card information, as well as passwords, are not presented to any of our workers. However, please note that you must keep any website login codes or passwords confidential that are chosen by or issued to you.


What should I do if I have a problem logging into my user account?

If you are one of the existing users and you do not remember your password, click on “forgot password” option and you will get an email with directions on how to change it. For any additional technical problems, feel free to contact our customer service team on and they will assist you.


How to update my user account?

Once signed in, you can get way in your account information by clicking on your name on the top right-hand area of the page. Once you have obtained your 'account,' you can go to 'account information' to update your details.


How do I look for a particular item?

Using the search bar in the top right-hand corner of the page, you will search by the type of product you are looking for. You may also use our Shop Now sort down the left-hand surface of the product type pages to assist you to find the ideal gift for your special someone or within your budget.


How will I recognize if a product is out of reserve?

On rare instances, a product may be available when you place an order but gets sold out by the time we process your request. If this happens, our client service team will inform you directly--at the earliest time.


What sort of payment method does Saudi Dates Online Store accept?

Saudi Dates Online Store accepts payments from all major credit and debit cards.


How do I make a purchase?

It cannot be easier to make a purchase with Saudi Dates Online Store. Browse the site through the product categories, i.e., Dates, Gourmet Food, Gifts, etc. Click on your preferred item, pick the size and click “Add to Cart”. Your selected item will come into view in your shopping cart on the top right of the page.

Continue shopping by clicking on the next product category you wish to explore. Once you are all set to place your request, choose the Checkout selection in the upper right corner of the page.

Track the simple prompts to finish the checkout procedure. For additional help or any technical problems, please contact our customer care team on +966920028528 or email us on


How can anyone select a currency?

The currency is built-in to the currency of the county from which you are shopping. You can change the currency from the top right-hand side of the homepage.


How will I know that my order has been placed in Saudi Dates Online Store?

After placing your order, you will get an email to notify you that your order has been received. However, this does not signify that your request has been completed and shipped. If you are paying through a payment card, your request will only be processed once your money through your card has been accepted, address of delivery has been verified, and products are located and transported. Following that, you will receive a second email from us confirming your order. Should a problem arise, we will promptly notified, and your payment will not be refunded.


Do you offer any gift cards?

At present, we do not present Gift Cards. But we will be developing this service in the near future so check frequently for further online updates.


How fast do you route an order?

All requests are routed within one business (domestically, overseas) day of receiving your order. In exceptional cases—due to unavailability or orders in large quantities-- it might require one to three business days


If I need an item urgently, can you assist me?

Feel free to contact our customer care team at +966920028528or email us on and they will assist you to meet your requirements.


What do I do if I have not received my order?

Please contact our customer care team at +966920028528or email us on if you have not received your order within five business days.


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